Development
of clear and actionable RTF (Recommend to Friend) drivers that will be derived
from several customer data sources, including surveys, monitored calls, and
other data related to customer interactions.
Demonstrate
thought leadership by identifying and carrying out potential avenues for
insightful analysis.
Collaborate
with both customer-facing and operational teams to drive successful solutions
to servicing gaps and opportunities.
Produce
ongoing reporting to leadership to support decisions and track the success of
new/recent initiatives.
Maintain
and refine text analytics configurations to ensure the most accurate driver
analysis is carried out.
Excellent
data management and analytical skills.
Superior
communication, collaboration, and persuasion skills with all levels.
Strong
project and process management skills.
Proven
ability to handle multiple priorities simultaneously as well as frequent ad-hoc
requests.
Passionate
customer advocate - everything we do should be customer focused.
Strong
drive for results and will to win
Familiarity
with Contact Center operations and Customer experience measurement
Experience
with Microsoft Excel and PowerPoint required; experience with Microsoft Access
preferred
Experience
with NICE and Medallia is a plus
Tags: NY Analyst
备注：本职位是芝麻桥平台内推职位，您可以直接投递简历，也可以发送简历至 cv@zhimaqiao.com，邮件主题请注明应聘的职位名称。
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