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  • Analyst - Marketing, Travel and Lifestyle Services
  • 芝麻桥内推职位
  • 面议
  • 发布于:2017-02-10
  • 收藏
  • 工作地点 :

    美国

  • 学历要求 :

    本科

  • 工作性质 :

    全职

  • 专业要求 :

    不限

  • 工作年限 :

    不限

  • 语言要求 :

    不限

  • 海外要求 :

    不限

  • 性别要求 :

    不限

  • 五险一金
  • 岗位晋升

职位描述

Development
of clear and actionable RTF (Recommend to Friend) drivers that will be derived
from several customer data sources, including surveys, monitored calls, and
other data related to customer interactions.
Demonstrate
thought leadership by identifying and carrying out potential avenues for
insightful analysis.
Collaborate
with both customer-facing and operational teams to drive successful solutions
to servicing gaps and opportunities.
Produce
ongoing reporting to leadership to support decisions and track the success of
new/recent initiatives.
Maintain
and refine text analytics configurations to ensure the most accurate driver
analysis is carried out.

职位要求

Excellent
data management and analytical skills.
Superior
communication, collaboration, and persuasion skills with all levels.
Strong
project and process management skills.
Proven
ability to handle multiple priorities simultaneously as well as frequent ad-hoc
requests.
Passionate
customer advocate - everything we do should be customer focused.
Strong
drive for results and will to win
Familiarity
with Contact Center operations and Customer experience measurement
Experience
with Microsoft Excel and PowerPoint required; experience with Microsoft Access
preferred
Experience
with NICE and Medallia is a plus
Tags: NY Analyst

备注:本职位是芝麻桥平台内推职位,您可以直接投递简历,也可以发送简历至 cv@zhimaqiao.com,邮件主题请注明应聘的职位名称。

芝麻桥内推职位

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  • 行业:

    互联网/移动互联网/电子商务

  • 规模:

    100-499人

  • 性质:

    私营/民营企业

  • 网址:

  • 地址:

    上海市黄浦区西藏中路336号19楼

  • 五险一金
  • 节日福利
  • 带薪年假