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  • 芝麻桥内推职位
  • 面议
  • 发布于:2016-09-09
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  • 工作地点 :

    上海市

  • 学历要求 :

    本科

  • 工作性质 :

    全职

  • 专业要求 :

    不限

  • 工作年限 :

    1-3年

  • 语言要求 :

    不限

  • 海外要求 :

    不限

  • 性别要求 :

    不限

  • 五险一金
  • 领导好
  • 帅哥美女多
  • 带薪年假
  • 节日福利

职位描述

As a Customer Success Manager at TokBox, you will be a powerful advocate for our customers, owning and improving all stages of their life-cycle from on boarding through support.

With your technical acumen and personable communication skills, you will take an evidence-based approach to problem solving. Strategic thinking is a requirement, but please leave your monocle at home. The right candidate for this role prefers to roll up their sleeves and get their hands dirty.

职位要求

Managing our support queue and answering direct customer inquiries. This includes frequently serving as an Account Manager for our largest enterprise customers and partners
Use your customer insights to drive improvements where they will have the greatest impact
Obtain, wrangle, and present data to make informed business decisions (much of this data will be from different sources, some of it you’ll curate from scratch)
Create technical content and documentation to demonstrate best practices and showcase new features
Work alongside engineers, PMs and designers to streamline internal and customer facing work flows (from on boarding, support, and through account cancellation)
Present to our management team to advocate for a great customer experience

The skills and experiences you’ll need
Ability to understand technical concepts and distil them down to layman terms
Be highly organized and collaborative; you will be working with numerous moving parts across the business
Strong working knowledge of SQL
Attention to detail for scale and resilience
Experience working in a fast paced environment
The ability to work with partners and team members in different geographic locations and time-zones
Bonus Points:
Understanding of web technologies (HTML, CSS, JavaScript, REST API) and networking principles
Previous experience managing a CRM or helpdesk tool (Salesforce, ZenDesk, Desk.com, etc)
Experience with cloud based collaboration services, specifically around real time audio and video
Understanding of user-centered design principles
Educational requirements
Bachelor’s degree in a technology field
备注:本职位是由芝麻桥平台内推职位,您可以直接投递该职位信息,也可以发送简历至zhimaqiao@ameson.org

芝麻桥内推职位

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  • 行业:

    互联网/移动互联网/电子商务

  • 规模:

    100-499人

  • 性质:

    私营/民营企业

  • 网址:

  • 地址:

    上海市黄浦区西藏中路336号19楼

  • 五险一金
  • 节日福利
  • 带薪年假